Frequently
Asked Questions

It's simple: enter your route (from and to), select a date and number of passengers in the search form on the home page. Choose a suitable route from the list and click "Book". Fill in the passenger details and your contact phone number — your booking is ready. A confirmation will arrive immediately after you complete the process.

Yes. If you are unable to place an order on the website yourself, you can contact our support team by phone or via messenger. An operator will help you find a suitable route, enter the required passenger details, and confirm the booking right away.

No. You can make a booking without registering — just provide the passenger details and a contact phone number. Creating an account lets you save your booking history and receive personalised offers, but it is not required.

Once you confirm the form, your request is immediately forwarded to the Carrier. You will receive a confirmation by phone (SMS, messenger) or email — depending on what you provided. You will need to give the booking code to the driver or ticket agent when boarding.

After you click "Book", the seat is held for 30 minutes. If you do not complete the process within that time, the booking is cancelled and the seat becomes available again. A confirmed booking remains valid indefinitely until the departure time of the route.

Yes. When searching, specify the number of adults, children, and infants you need — the system will check that the required number of seats is available. All group members are covered by a single booking with one booking code.

Yes. How far ahead you can book is set by each Carrier individually. Typically the schedule is open 30–90 days in advance. Use the date navigation on the search page or type in the date you need.

Transitica is a booking platform, not a carrier. The format of boarding confirmation (e-ticket, SMS, passenger list entry, paper voucher) is determined by each Carrier. In most cases, your booking code and a valid identity document are sufficient for boarding.

The ability to choose a specific seat depends on the Carrier. If seat selection is available, you will see the relevant option during the booking process. If not, seats are assigned by the Carrier.

In most cases, no. The standard Transitica model is: booking is free, and payment is made directly to the Carrier when you board the bus (by cash or card). Payment information is always shown on the route selection page.

Some Carriers or tour packages require partial or full advance payment to confirm your seat. In that case you will see a clear notification on the route page before completing the booking. Advance payment is accepted through the secure payment gateway on the website.

For payment on boarding — the methods are determined by the Carrier (cash, card terminal, bank transfer). For online advance payment through the website, Visa and Mastercard bank cards are accepted, as well as available e-wallets. The full list of methods is shown in the payment form.

Yes. Card details are processed exclusively by a payment gateway certified to the PCI DSS standard. Transitica does not receive or store card numbers, CVV codes, or other payment credentials. The connection is secured by TLS 1.3 (HTTPS).

Prices are displayed in the currency set by the Carrier — typically Ukrainian hryvnias (₴), US dollars ($), or euros (€). When paying by card, currency conversion is applied at your bank's exchange rate. We are not responsible for exchange rate differences.

No hidden charges. The price you see on the route page is the Carrier's price. If Transitica charges a service fee for intermediary payment services, it will be clearly shown as a separate line item in the payment form before you confirm the transaction.

Yes. A promo code field is available on the booking page. Enter your code and click "Apply" — the discount will be applied automatically. Promo codes are published in our newsletters and on social media.

Contact us through any convenient channel: via the form on the contacts page, by email, or by phone. Provide your booking code — we will immediately forward the cancellation to the Carrier. The sooner you notify us, the greater the chance of a refund (if payment has already been made).

Refund conditions are set exclusively by the individual Carrier's policy — Transitica does not determine these terms. As a general rule, cancellations made 24–48 hours before departure result in a partial or full refund. If you were paying on boarding, simply not showing up incurs no penalty. Please check the Carrier's policy before booking.

If the Carrier cancels a route, we will notify you using the contact details provided. All questions regarding refunds and alternative routes are resolved directly with the Carrier. Transitica will assist with communication, but financial obligations for the cancelled route rest with the Carrier.

If payment was made through Transitica's intermediary services and the Carrier has confirmed the refund, we will transfer the funds within 10 business days of receiving confirmation. The time for funds to appear in your account depends on your bank (typically 3–5 additional business days).

Changes to a confirmed booking (date, route, passenger details) are only possible with the Carrier's agreement and on their terms. Contact us — we will forward your request to the Carrier and let you know whether changes are possible and what the cost will be.

In force majeure circumstances, refund conditions are determined by the Carrier in accordance with applicable law. We recommend purchasing travel insurance that covers trip cancellation risks. Transitica is not liable for events beyond its control.

Required: a valid identity document — passport, national ID card, or another document accepted by the Carrier. You must also show your booking code (SMS, screenshot, or printout) to the driver or ticket agent. Without an identity document, the Carrier is entitled to refuse boarding without a refund.

We recommend arriving 15–20 minutes before departure. Some Carriers require check-in 30 minutes in advance — this information is included in your booking confirmation. The bus may depart on schedule without waiting for late passengers.

Contact us or the Carrier directly as soon as possible. Some Carriers allow transfer to the next departure or offer another solution. However, in most cases missing the bus is treated as a no-show and no refund is provided.

Baggage allowances are set by each Carrier individually. The standard allowance is: 1 suitcase or bag in the luggage compartment (up to 20–30 kg) + hand luggage. For oversized, fragile, or particularly valuable items, please check with the Carrier in advance.

Pet transport conditions are set by the Carrier. Most bus companies do not allow animals in the cabin without veterinary documents and a carrier/crate. Please check with the Carrier before booking — we recommend doing so well in advance.

Long-distance routes (6 hours or more) generally include comfort stops of 15–20 minutes. The number and locations of stops are determined by the Carrier. Check your booking confirmation or ask the driver.

Call the Carrier's support number (listed in your booking confirmation) or contact us. If the delay is unreasonably long with no notification, you are entitled to request an alternative from the Carrier or a refund for the unused journey.

Transitica supports three categories: Adult (12 and over), Child (2–11), and Infant (under 2). The fare for each category is set by the Carrier and may differ from the standard fare or match it.

This depends on the Carrier. Infants under 2 often travel free of charge (without a separate seat). Children aged 2–11 typically receive a 20–50% discount. The exact fare for each category is shown when you select a route.

Conditions for unaccompanied minors are set by the Carrier. Most bus companies do not accept children under 14–16 without an adult. Please check this requirement with the Carrier before booking.

Reduced fares (for pensioners, students, people with disabilities, veterans) are set by the Carrier. Where such fares are available, they are displayed when you select a route. A valid supporting document (ID card, student card, etc.) will be required at boarding.

Please contact us before booking — we will check with the Carrier regarding the availability of accessible seating, ramps, and other assistance. Please also include your special requirements in the "Comment" field when making your booking.

Yes. For travel to other countries, a child must have their own passport. If a child is travelling with only one parent or without parents, a notarised consent from the other parent is generally required. Check the requirements with the consulate of the destination country and with the Carrier.

For international trips you will generally need: a passport valid for the entire journey plus 3–6 months, and a visa (if required by the destination country). Please check the specific requirements on the website of the consulate or embassy of the destination country. Transitica does not provide visa advice.

No. Visa processing and related documentation is outside the scope of Transitica's services. We recommend contacting official consulates or licensed visa agencies.

Transitica is not liable for denial of entry at a state border. Passengers are solely responsible for having all required documents. In the event of a border refusal, refund questions are resolved with the Carrier according to their policy (refunds are generally not provided in such cases).

For travel to EU countries, we strongly recommend purchasing travel insurance with medical cover. For entry to some countries, insurance is a mandatory visa requirement. Transitica does not sell insurance but recommends that you arrange it before travelling.

Go to the nearest police station immediately to file a report about the loss. Then contact your country's consulate or embassy in the country you are in to arrange a temporary travel document. It is a good idea to note emergency service numbers and consulate addresses before you travel.

Transitica is a booking platform, not a transport company. We aggregate routes from different Carriers, provide a convenient search tool, and help you make bookings. The actual journey is operated by the Carrier, who is responsible for the quality and safety of the service. Transitica acts as a technology intermediary.

The main focus at present is intercity bus passenger transport on routes from Ukraine and neighbouring countries to Poland, Germany, Czech Republic, and other European countries, as well as domestic Ukrainian routes. Air, rail, and tour booking sections are under development and will be available soon.

Route, price, and schedule information is provided by Carriers. We strive to display up-to-date data but cannot guarantee absolute real-time accuracy. We recommend verifying the final price and departure time in your booking confirmation.

Yes, transitica.com is fully optimised for smartphones and tablets. You can search for routes, book seats, and view your booking history from any device without installing an app.

The platform currently supports Ukrainian, Russian, and English. Additional language support is planned as part of the platform's ongoing development.

If you are a transport company or travel agency and would like to work with Transitica, please email us at partners@transitica.com. We will review your request and get back to you within 3 business days.

You can reach us by email at support@transitica.com, through the form on the contacts page, or by phone during working hours. Please include your booking code in your message — this will help us resolve your issue more quickly.

Customer support is available every day, 24/7. Email responses are provided within 2 business days. During peak periods (public holidays, holiday season) response times may be slightly longer.

First, speak to the driver or a Carrier representative — they are authorised to resolve issues on the spot. At the same time, call our support number (listed in your booking confirmation). We will provide whatever assistance we can in communicating with the Carrier.

Send a detailed description of the situation (including booking code, date, route, and a description of the problem) to support@transitica.com. We will review the complaint and respond within 10 business days. Complaints about the quality of carriage are forwarded to the Carrier, and you will be informed of the outcome.

Yes! After your trip we may send you an invitation to review the Carrier. Your feedback helps other passengers choose the best routes and encourages Carriers to improve their service.